Privacy Policy

Updated on April 19, 2024

Welcome to Tenafli developed by Tenafli Inc. This privacy policy aims to inform you about how we collect, use, disclose, and safeguard the information you provide us when you use our application, which includes accessing your device's camera. While we collect data for marketing strategies aimed at enhancing user experience, we are committed to safeguarding it with the highest standards of security and confidentiality. Our primary goal is to understand our users' needs better, allowing us to tailor our services to meet those needs effectively. We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

By using the Tenafli Service, you consent to the collection and use of your information in accordance with our Privacy Policy. We do not sell your data to third parties, and we only ask for necessary information for the use of the app. We may collect your address information to provide certain features or services within the app. We may request access to your photos to allow users to provide project details or enhance their profiles. This information helps us personalize your experience, such as providing location-based services or facilitating transactions. Rest assured that we are committed to protecting your address information and maintaining its confidentiality. In order to facilitate payments on our platform, we collaborate with Stripe, a third-party payment processor. As part of this collaboration, Stripe may request additional information from users in order to verify their identity and comply with applicable laws and regulations. This may include, but is not limited to, providing information such as social security number or passport scan. Stripe collects and stores certain personal data such as address and email for various purposes outlined in its Privacy Policy. Specifically, Stripe may use this information to facilitate refunds, process payments, provide identity verification services, and communicate with users regarding their transactions. If customers have any concerns about data sharing, they can review the Privacy Policy and contact Stripe directly to understand their data protection rights and limitations on sharing.

Tenafli Inc. is committed to ensuring the security of your data. We take various measures to protect your personal information but remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable. Feedback and data collected from users enable us to continuously iterate and improve our app for your experience.

We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. Data may be shared with third parties only in ways that are described in this privacy policy.

All business transactions involving acquired Tenafli customers must exclusively occur on Tenafli's platform. Failure to adhere to this requirement may result in fines, fees, or contract termination. Users are obligated to comply with community guidelines, maintain the confidentiality of their account information, and adhere to applicable laws while using the service.

This policy applies to terminating services and cancelling an account on the Tenafli app. For project creation, users have three days to cancel without any fees. After this period, fees may apply according to the terms of service. Tenafli may require up to 24 hours to complete the account deletion process. You will receive notification once it has been finalized. During this process, all your records will be deleted except for your email address, name, and phone number. These details are retained to facilitate communication regarding any potential issues or outstanding payments. We reserve the right to terminate accounts that engage in prohibited conduct, violate our terms of service, or pose a risk to the integrity of our platform. This includes but is not limited to instances of fraud, harassment, discrimination, or any other form of misconduct that undermines the trust and well-being of our users. Additionally, we may terminate accounts if they remain inactive for an extended period or if users fail to comply with verification or authentication procedures.

For all users of the app/website services, our liability shall not extend to indirect damages, including: loss of profits; loss of revenue; loss of agreements or contracts, loss of anticipated savings, loss of customer base. We are not responsible for delays or execution failures resulting from unforeseen circumstances in the context of home services. While we strive for accuracy and reliability in the information provided, we acknowledge that unforeseen circumstances may arise. Therefore, we cannot warrant the absolute accuracy or completeness of the details outlined in the contract. However, to accommodate any necessary adjustments or changes, we allow users the flexibility to modify the contract up to 2 hours before the scheduled appointment. This provision ensures that users have sufficient time to address any evolving needs or circumstances, enhancing their overall experience with our home services platform. Additionally, we exclude all warranties and disclaim any responsibility for any act or omission on your part or that of a third party. Tenafli reserves the right to terminate these Terms or suspend the app/website services for a duration not exceeding the time necessary to verify information related to breaches, in case of law violation, violation of these Terms and Conditions, or Community Guidelines, by providing prior written notice within a reasonable timeframe.

Exceptionally, for home services provided through the Tenafli App, users will be subject to a fee for utilizing the app's services. The amount of this fee will be communicated to users on the payment page before finalizing their service request. If we are unable to debit the payment method you have provided for the fees you owe us, we will promptly notify you in writing and may suspend or delete your access to the app/website services until payment is made. Payment processing services for home services professionals on Tenafli App are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a home services professional on Tenafli App, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Tenafli App enabling payment processing services through Stripe, you agree to provide Tenafli App accurate and complete information about you and your business, and you authorise Tenafli App to share it and transaction information related to your use of the payment processing services provided by Stripe. By using the Tenafli Service, you consent to Tenafli App collecting and providing the necessary information to Stripe as required for the processing of payments and compliance purposes. Failure to provide this information may result in Stripe disabling payouts to your connected account.

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

By accessing or using Tenafli Pro App for home services, you agree to be bound by these Terms of Service. If you do not agree to all of these Terms, you may not access or use the Service. By using our application, you consent to our Privacy Policy and agree to its terms.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@tenafli.com.